At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you’ll help lead the change. Our global team thrives on solving hard problems, moving fast, and building technology that protects organizations around the world. We deliver real outcomes for customers through award‑winning innovation like our Aurora Platform and are driven by a simple mission: End Cyber Risk. We are seeking a Customer Success Manager – Enterprise to join our headquarters team in Eden Prairie, MN, with an in‑office presence required four days per week.
As a Customer Success Manager – Enterprise, you will own and manage a portfolio of enterprise customers leveraging our cybersecurity solutions. You will drive customer retention and growth by achieving renewal and expansion targets through consultative, value‑based engagement. Acting as a trusted advisor, you will listen closely to customer needs, advocate for them internally, and help shape product and service improvements. You will lead regular account reviews to ensure satisfaction, adoption, and measurable business outcomes, while identifying and executing upsell opportunities aligned with customer objectives.
You will negotiate renewals and expansions by leveraging deep domain expertise and product knowledge to create compelling growth plans. In this role, you will manage a high volume of customer requests and initiatives, prioritize effectively, and guide customers toward best‑practice solutions. You will also help build scalable processes that proactively forecast and communicate at‑risk accounts to ensure long‑term retention and customer success.
We foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. Our organization has been recognized with multiple workplace awards in the United States and internationally and serves thousands of customers through a large global partner ecosystem. We are committed to bold growth, customer satisfaction, and shaping the future of security operations, while practicing strong corporate responsibility and community engagement.
All employees receive a compelling compensation and benefits package, including equity, flexible time off and paid volunteer days, 401(k) match, comprehensive health and wellness benefits, training and career development programs, fertility support, paid parental leave, and access to robust mental health resources through our Employee Assistance Program. We are an Equal Opportunity Employer and consider applicants for employment without regard to any protected characteristic. Background checks are required for this position, and certain roles may require authorization under U.S. export control laws.
